How do I sign up?
You can register for an account directly from our home page or by clicking here .
Do you offer complimentary shipping?
Shipping is free on all orders above 500 TL. Your order will be delivered within 1-7 days after shipment.
Are returns free?
Yes, we offer free returns.
Do you ship internationally?
We currently don’t ship outside of Turkey but we’re working on it.
What form of payments do you accept?
We accept all credit and debit cards.
Can I pay on delivery?
No, all orders must be paid for at the time of order.
Where can I find my tracking number?
You can find your tracking number in ‘My Orders’ or in the shipping confirmation email sent to your email.
What is your online return policy?
You have 20 days from the ship date to to return your items. Any returns received postmarked after 20 days from the ship date will not be accepted and will be automatically reshipped to the custome. All items must be in new condition with original tags attached for a full refund. Your refund will be credited to the original form of payment used to make the purchase. Underwear and accessories are final sale and can't be returned. All swimsuits must have protective film in place.
All returns must be sent to the following addres:
Rentaş İş Merkezi Ahi Evran cad. 29/78 Maslak Sarıyer İstanbul Türkiye
What is your exchange policy?
Unfortunately exchanges are currently not possible online however we offer exchanges at our Bebek store . You will need your invoice for an exchange at the store.
How long will it take for my credit card to be refunded?
Once we receive your return, please allow 3-4 business days for your return to be processed at our and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.
How can I contact you?
E-mail us at email@example.com or call us on weekdays on 0212 328 08 09
Where is your store?
What are your store hours?
Weekdays and Saturdays: 10:00-19:00
We may be closed on summer Sundays so please make sure to call before you come.
What is the Bebek store's phone number?
0539 776 78 76