Free shipping on orders above 500TRY. All unused merchandise accompanied by the original purchase receipt can be returned for a full refund within 20 days from the ship date. Make sure all items are exactly how you received them with tags still attached. Shoes must be tried on a carpeted surface, and can show no signs of wear. Your refund will be credited to the original form of payment used to make the purchase. We monitor returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone. Any returns received postmarked after 20 days from the ship date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.We are unable to process exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund and place a new order.